National Telecom/PBX Week (06-10 June)
“It is the month of June,
The month of leaves and roses,
When pleasant sights salute the eyes,
And pleasant scents the noses.”
Mr. Lewis made no mention of those sounds that charm the ears. Perhaps this is to be expected, as his poem predates the invention of the telephone by more than three decades. Today, however, 135 years after Alexander Graham Bell’s invention, the mellifluous voices that answer our calls are part of the wonder of June – and every other month for that matter. For June is the month, and this is the week, of National Telecom/PBX Week (06-10 June), celebrating the individuals who connect us, inform us, guide us, and put out the call for everything from doctor pages to emergency codes. Though never at the scene, SRMC’s cast of seven PBX operators are always on the scene, as they have been for every minute since 24 May 2010. During that time, they have answered more than 85,000 calls, made more than 10,000 pages, connected more than 30,000 patients and loved ones, and taken on queries from the usual to the highly unusual with aplomb. Last week, PBX operators handled an SRMC record number of calls, a week which included our busiest day, our 10th busiest day and our 13th busiest day.
The PBX department has the impressive distinction of being composed entirely of members that were with the hospital from the very beginning – five as part of the original staff and the other two who began as inaugural volunteers and later became PRN operators. Regardless of where you have been – at a desk, in a patient room, in the middle of a meeting – they have been there for you, a helpful voice on the other end of the line.
As June rolls into its first full week, let us not only recognize it for being the month of leaves and roses, but for being the month of PBX Week, and the sound of our seven wonderful phone operators. For June is a brighter place because of the broad brush strokes of spring, and SRMC is a brighter place because of our PBX team.